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Four Ways in Which AI is Revolutionizing the Aviation Industry

Across industries, multifaceted application of AI is being witnessed. Some broad uses of AI include Natural Language Processing, Image Recognition, Speech-to-Text, Recommendation Systems etc. We have previously written about AI in luxury watches, fashion retail , and fragrance industry. The aviation industry is also increasingly using smart technology to revolutionize the way we fly. In fact, we are not far from the day when end-to-end touch-free air travel will become a reality. Current uses of AI tech in aviation include AI bots, thermal cameras, facial recognition tools, flight predictions etc. Here’s how AI tech has been successfully put to use.

Passenger Identification

In the USA, Delta Airlines led the brigade in 2017 when air passengers could check-in through the Delta mobile app and ticketing kiosks. Cut to 2021 and this method of check-in has been adapted (and even innovated) by many worldwide. Soon, Hartsfield-Jackson Airport will be ready to launch America’s first biometric terminal. This will make the passenger identification process quick and seamless. Another advanced AI tech already introduced at John F. Kennedy, Los Angeles International Airport and Phoenix airports helps identify potential threats, if any.

Customer Support

Customer Support forms a large chunk of the operations costs and man hours for the airlines. AI will step in to help customers and reduce these costs for the airlines. With AI-powered technology, customers get their issues resolved faster. Such tech can help customers with more common requirements such as flight status, check-in requests, and on-board amenities such as WiFi etc. The customer can reach out to these AI enabled devices instead of endlessly trying to connect with the customer service number. Queues at airports which can be long and irksome will also be a thing of the past. It is believed that 52% of the airline service providers will have AI-backed tools enhancing customer experience in the next five years.

Screening of baggage

Baggage screening is one of the steps that takes up a lot of time at airports and is also an extremely crucial aspect of airport security. For fool-proof screening and detection of illegal items, Japan’s Osaka Airport has plans to install Syntech ONE 200, an AI-based platform which will screen baggage across many conveyor belts. This tech is compatible with X-ray security systems and would also aid in detecting potential threats. AI-based tech which will allow customers to check the size of their baggage and pay for overheads if any is also in the offing.

Predictive maintenance

To improvise on the reliability of aircraft maintenance, Airbus, which is the leading aircraft manufacturer, uses Skywise, a cloud-based data storing system. The fleet can collect a lot of real-time data using this tech which will help airlines in predicting any failures in aircraft maintenance.

Though the benefits of using AI in aviation are great, there have been instances of malfunctioning of the tech leading to unforeseen safety hazards such as airplanes crashes. Such errors need to be taken care of using the best possible standards of algorithm development, training the staff about the existence of safety systems, and inclusion of a way to disable these systems if needed.

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wasim basir

marketing, board member

It’s most obvious in the digital media space, from click buys to personalized web experiences. For marketing, the AI journey has just kick-started, while in the tech sector it has been applied for a while now. We are still at an early stage where inroads are being made into AI content via chatbots and even some explanatory content creation but what will make anyone jump up and embrace it is when we will start seeing a lot of mainstream content being created by AI.

rich arnold

board member

Prior to joining Infinite Analytics, Richard served as the CFO of CrowdFlower, COO and CFO of Phoenix Technologies, as a member of the board of directors and chairman of the Audit Committee at Intellisync, and previously as CFO and executive vice president strategy and corporate development at Charles Schwab.

pravin gandhi

board member

Pravin Gandhi has over 50 years of entrepreneurial operational and investing experience in the IT industry in India. He was a founding partner of the first early stage fund India - INFINITY. Subsequently a founding partner in Seedfund I & II. With over 18 years of investing experience, he is extensively well networked in investment and entrepreneurial scene and is an active early stage angel investor in tech & impact space. Pravin holds a BS in Industrial Engineering from Cornell University, and serves on the board of several private corporations in India. He is on the board of SINE, IIT Mumbai Incubator.

Purushotham Botla

co-founder & cto

Puru has his Masters in Engineering and Management from MIT. Prior to MIT, he worked with Fidelity Investments building electronic trading products and high volume market data processing applications. He has completed his BE from VJTI, Mumbai.

deb-roy

Deb Roy

Executive Director, MIT Media Lab

Deb Roy is Professor of Media Arts and Sciences at MIT where he directs the MIT Center for Constructive Communication, and a Visiting Professor at Harvard Law School. He leads research in applied machine learning and human-machine interaction with applications in designing systems for learning and constructive dialogue, and for mapping and analyzing large scale media ecosystems. Deb is also co-founder and Chair of Cortico, a nonprofit social technology company that develops and operates the Local Voices Network to surface underheard voices and bridge divides.

Roy served as Executive Director of the MIT Media Lab from 2019-2021. He was co-founder and CEO of Bluefin Labs, a media analytics company that analyzed the interactions between television and social media at scale. Bluefin was acquired by Twitter in 2013, Twitter’s largest acquisition of the time. From 2013-2017 Roy served as Twitter’s Chief Media Scientist.

Erik Brynjolfsson

Board Member

Erik Brynjolfsson is the Jerry Yang and Akiko Yamazaki Professor and Senior Fellow at the Stanford Institute for Human-Centered AI (HAI), and Director of the Stanford Digital Economy Lab. He also is the Ralph Landau Senior Fellow at the Stanford Institute for Economic Policy Research (SIEPR), Professor by Courtesy at the Stanford Graduate School of Business and Stanford Department of Economics, and a Research Associate at the National Bureau of Economic Research (NBER).

Akash Bhatia

Co-Founder and CEO

Akash co-founded IA while studying for his MBA from MIT. Prior to MIT Sloan, he co-founded Zoonga. Before this, Akash was an engineer with Oracle in Silicon Valley. He has completed his M.S from University of Cincinnati and B.E from the College of Engineering, Pune.