Account Manager

We are looking for an experienced Account Manager to join our team and manage relationships with our Sherlock platform customers. The ideal candidate will be responsible for overseeing projects, ensuring customer satisfaction, and driving account growth. As an Account Manager, you will work closely with cross-functional teams, including sales, marketing, and product development, to ensure successful project execution and client satisfaction.

Company Overview:

Infinite Analytics’ AI platform, Sherlock, is transforming the way businesses gain consumer insights through its powerful knowledge graph. By leveraging the latest advancements in AI and machine learning, our no-code SaaS platform empowers enterprises and SMBs to analyze consumer behavior in both the physical and digital worlds.

With a knowledge graph built from 40+ third-party datasets, Sherlock generates valuable consumer insights along with recommendations on how to grow their business. This eliminates the need for businesses to invest time, labor, and money into building complex data and analytics systems. The easy to use platform enables business users to access and action on these powerful insights without needing a data and data science team to interpret them.

As our platform continuously learns from global customers across various industries, the insights it provides become increasingly refined over time. These insights have already been applied to optimize marketing campaigns, select store locations, and improve marketing strategies across traditional and digital channels for clients in retail, CPG, banking, and auto sectors.

Overall, Sherlock democratizes consumer insights, giving businesses of all sizes the tools they need to make data-driven decisions and grow their businesses.

Responsibilities:

• Serve as the primary point of contact for assigned clients and manage the entire project life cycle, from kick-off to delivery.
• Understand customer needs and provide strategic guidance to achieve their goals using Sherlock’s powerful marketing platform.
• Create project plans and manage timelines to ensure project milestones are met on time and within budget.
• Manage project budgets and billing, ensuring that clients are invoiced accurately and timely.
• Develop and maintain strong client relationships through regular communication and collaboration.
• Work closely with cross-functional teams to ensure successful project execution and client satisfaction.
• Leverage data analytics to provide insights to clients and inform strategic decision-making.
• Provide regular progress updates to clients and internal teams and facilitate meetings as needed.
• Anticipate and proactively address potential issues or challenges that may impact project delivery or client satisfaction.
• Drive continuous improvement in processes and services to improve client satisfaction and overall account performance.

Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3+ years of experience in account management, project management, or a related field.
• Experience managing customer relationships in the marketing or technology industry.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers and internal teams.
• Strong problem-solving skills with the ability to proactively address potential issues or challenges.
• Detail-oriented with strong organizational skills.
• Ability to work collaboratively in a fast-paced environment.
• Experience with Sherlock platform or similar marketing technology is a plus.

This Account Manager position provides an exciting opportunity to work with cutting-edge technology and manage customer deployments from start to finish. The successful candidate will have the opportunity to work closely with customers and internal teams, and will play a critical role in ensuring customer satisfaction and driving account growth.